Home Microsoft Exchange 2003/2007/2010 FIX IT: Outlook error - No free/busy information could be retrieved in scheduling assistant (Outlook Anywhere)

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Today: Nov 26, 2014
FIX IT: Outlook error - No free/busy information could be retrieved in scheduling assistant (Outlook Anywhere) PDF Print E-mail
Written by Damitha Anuradha   
Thursday, 23 June 2011 09:34
No Information.
No free/busy information could be retrieved.

Your server location could not be determined. Contact your administrator.

"Anonymous Access" should be enabled in IIS on the EWS virtual directory.

Check DNS Settings

SRV Record:
Service: _autodiscover
Protocol: _tcp
Port Number: 443
Host: mail.domain.com

A Record: autodiscover.domain.com point to mail.domain.com
Autodiscover SAN entry in Exchange Certificate.

or

  1. Open Registry Editor. Go to below path.
    HKEY_CURRENT_US ER/Software/Micro soft/Office/12.0/Outlook/Options/ Calendar
  2. Create new DWORD value "UseLegacyFB" with value data '1'
  3. Exit from registry
  4. Restart outlook using "outlook/cleanfreebusy".
    Start > Run > Outlook /cleanfreebusy

or

Recreate Autodiscover Virtual Directory

Remove:
Remove-AutodiscoverVirtualDirectory –Identity "CAS_SVR_Name\Autodiscover (Default Web Site)"

Then Recreate it:
New-AutodiscoverVirtualDirectory -WebsiteName "Default Web Site" -WindowsAuthentication $true -BasicAuthentication $true


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Last Updated on Saturday, 08 June 2013 09:52
 

Comments  

 
-1 #13 peter 2014-10-01 19:13
I did all of them and still my outlook 2013 not able to retrieve the free and busy room details. any idea ? otherwise my old cas 2010 with the old mailbox are working fine. any fix please
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-1 #12 Calvin 2014-08-13 15:29
That worked for me Anthony. Thanks!

Quoting Anthony:
HKEY_CURRENT_US ERSoftwareMicro softOffice12.0OutlookOptions Calendar
Create new DWORD value "UseLegacyFB" with value data '1'
Exit from registry and restart outlook using 'outlook/cleanfreebusy' switch.
(i.e Start > Run > Outlook /cleanfreebusy)
Quote
 
 
-1 #11 BK 2014-08-05 10:44
This solution really works. many Thanks.
:D :D :D :D
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-1 #10 Sven 2014-03-24 06:42
worked for me too! Thanks a lot
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+1 #9 Deepesh 2014-03-21 13:44
This works for outlook 2007 only.
Anyone has a solution for outlook 2010 and above?
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-1 #8 AJ 2013-05-08 15:46
worked fine.. thanks a lot..
Quote
 
 
0 #7 RobertR 2013-03-13 15:14
Quoting Anthony:
HKEY_CURRENT_US ERSoftwareMicro softOffice12.0OutlookOptions Calendar
Create new DWORD value "UseLegacyFB" with value data '1'
Exit from registry and restart outlook using 'outlook/cleanfreebusy' switch.
(i.e Start > Run > Outlook /cleanfreebusy)


After a lot of searching and trying different solutions. This solution actually worked! Thank you very much!
Quote
 
 
-1 #6 Cesar 2013-02-14 02:11
You saved my life.

Thanks a lot.

Cesar
Quote
 
 
-1 #5 abhimanu 2012-09-21 10:24
yipeee it worked........
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-1 #4 applejay 2012-08-24 15:14
I was running into the same problem too. My anonymous authentication was already turned on for EWS and Autodiscover. However, I noticed Windows Authentication was disabled for EWS. I enabled that and it worked.
Quote
 

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